(301) 210-3500


Frequently Asked Questions

Washington Express provides same-day and next day logistics services to the entire DC Metropolitan region including Northern Virginia, Maryland and beyond.

Washington Express’ liability for damage to your shipment is limited to $100 unless a higher replacement value is declared at the time your order is placed. Washington Express will assume additional liability for a fee of $25 per $1,000 of value to a maximum of $50,000. The declared value represents Washington Express’ maximum liability. Any claims for damage or loss must be reported to Washington Express within 72 hours of delivery. Loss in excess of the declared value is assumed by the shipper.

All of our drivers are equipped with smartphones and GPS satellite tracking equipment.

To cancel or make changes to an order give us a call at 301-210-3500 or email us as soon as possible. Drivers arrive quickly so the sooner we are notified the better. 

Service AreaStandardRushDouble Rush
Downtown DC60 minutes30 minutes15 minutes
Capitol Hill90 minutes60 minutes30 minutes
MD/VA Suburbs2 hours90 minutes60 minutes
Outer Area3 hours2 hours90 minutes

*Double rush service cannot be accommodated at all times and will be determined at the time the order is placed. To see a service time map, please click here

To open a new account, please fill out our new account sign-up form. A representative will be in touch within 1 business day to finalize account details. To place a one time order using a credit card, click here

We offer both autocard payments and invoice options for all corporate accounts that can be billed monthly or semi-monthly. Please note, there is a 3% processing fee for all payments made by credit card.

Yes. To place an order by credit card, click here

Our “Digital Countdown” with GPS tracking dispatch software allows our dispatchers to know exactly where every delivery is, and how much time remains until its delivery deadline.made by credit card.

Washington Express is open 24 hours a day, 7 days a week, 365 days a year.

Washington Express carries $3 million general liability insurance.