How to Reach Us...Washington Express LLC Toll Free 800-DELIVER |
New AccountsPlease contact Michael Miller, Vice President, Business Development (301) 210-0899 ext. 201 Customer SupportMelissa Smith, Customer Support Manager (301)210-0899 ext. 230 OperationsBeth Fowler, General Manager (301) 210-0899 ext. 239 or Sam Mnkande, Operations Manager (301) 210-0899 ext. 210 Accounts ReceivablesStephanie Dorsett (301) 210-0899 ext. 206 |
What You Want to Know
About Washington Express
Here are some common questions about our company, how Washington Express delivers service, and how Washington Express messengers stand out from the crowd. You will also find information on our delivery times and online ordering.
Where does Washington Express deliver?
What makes Washington Express different?
What is your insurance policy for lost/damaged/stolen goods?
How many couriers do you have?
How do you communicate with your couriers?
How can I cancel or change my delivery order?
Do you offer internet ordering?
How do I open an account with Washington Express?
Can I place an order if I don’t have an account?
How do your prices compare with other couriers?
What are your hours of operation?
Why is low courier turnover important?
Are your couriers insured or bonded?
Where does Washington Express deliver?
Washington Express provides same-day courier service to the entire Metropolitan Washington, DC Metropolitan area.
What makes Washington Express different?
Washington Express is the DC Metro area’s largest and fastest “on demand” courier service. With 27 years of experience serving the area’s top professional firms including 75 of the top 100 law firms, state-of-the-art dispatch technology along with experienced, motivated staff and courier fleet, Washington Express REALLY delivers. Our standard service times are equivalent to our competitors “Rush” delivery times.
What is your insurance policy for lost/damaged/stolen goods?
Packages are automatically insured against loss/damage or theft up to $200 in value. Additional Insurance may be purchased at the rate of $1 per $100 in value.
How many couriers do you have?
150 uniformed couriers.
How do you communicate with your couriers?
All of our couriers are equipped with Nextel voice/data and GPS satellite tracking equipment.
How can I cancel or change my delivery order?
To cancel or make changes to an order you placed online or over the phone, give us a call as soon as possible. A courier can arrive within 5 minutes of your request for service.
How fast do you deliver?
| Service Area | Standard | Rush | Double Rush |
| Downtown DC | 60 minutes | 30 minutes | 15 minutes |
| Capitol Hill | 90 minutes | 60 minutes | 30 minutes |
| MD/VA Suburbs | 2 hours | 1 hour | 30 minutes |
| Outer Areas | 3 hours | 2 hour | 90 minutes |
Do you offer internet ordering?
Yes, our current customers can place orders via WEXlink, our online ordering and tracking system.
How do I open an account with Washington Express?
Please contact our customer service department at (301) 210-0899 ext. 230.
Can I place an order if I don’t have an account?
Yes. Just give us a call and one of our customer service representatives will be happy to assist you with your order, which can be conveniently charged to your credit card.
How do your prices compare with other couriers?
WASHINGTON EXPRESS is competitively priced. Especially when you consider that our standard service times are equivalent to our competitor’s “Rush” service times. We’d be happy to conduct a cost analysis for your firm.
How do you track deliveries?
Our “Digital Countdown” with GPS tracking dispatch software allows our dispatchers to know exactly where every delivery is, and how much time remains until its delivery deadline.
What are your hours of operation?
Washington Express is open 24 hours a day, 7 days a week, 365 days a year. Our phones are always answered by our staff, never an answering service.
Why is low courier turnover important?
Courier turnover is the bane of the courier business. Experienced, “professional” couriers make fewer mistakes. Washington Express offers a fleet of experienced and long-tenured couriers.
Are your couriers insured or bonded?
WASHINGTON EXPRESS carries $3 million general liability insurance.